AI Customer Service Agent

Answers common questions instantly, looks up information for customers and passes complex cases to your staff.

The problem

What businesses often face

What it does

Answering questions

Explains policies, usage guides and frequently asked questions.

Information lookup

Checks order status, appointments and warranties in your systems.

Request intake

Logs complaints and returns, and creates support tickets.

Staff handoff

Passes the conversation with a summary when a person needs to step in.

Integrations

Common examples — other systems are reviewed case by case.

Process

What happens when the Agent cannot answer?＋

The Agent hands the conversation to a staff member with a summary, so the customer does not have to repeat themselves.

Can the Agent give wrong information?＋

The Agent only answers from the documents and data it is connected to. Before handover, NAVI Agent tests it against your real customer questions.

Can it work on several channels at once?＋

Yes. One Agent can answer on your website, Zalo OA and Messenger at the same time.

We work with your business from solution consulting to building and integrating AI Agents.