AI Agents for customer support

Automate support, answer questions and handle requests with an AI Agent integrated into your business systems.

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Capabilities

What can AI Customer Support do?

Automated answers

Answers questions from your business knowledge base.

Information lookup

Helps look up orders, services and customer details.

Request intake

Logs feedback, creates tickets and classifies issues.

Staff handoff

Passes complex requests to staff along with the details collected.

Into your customer support systems

Support customers across multiple channels

Naventic builds AI Agents that connect to your existing communication channels and management systems.

  • Website

    Supports visitors directly on your site.

  • Zalo & Messenger

    Takes in requests through chat channels.

  • CRM & Helpdesk

    Syncs customer details and tickets.

  • APIs & internal systems

    Looks up data and performs tasks.

Integration depends on each platform's API, access permissions and policies.

Request handling workflow

From intake to resolution

  1. Intake

    01

    The customer sends a support request.

  2. Analysis

    02

    AI identifies the need and looks up data.

  3. Handling

    03

    Answers, or performs tasks it is authorized to do.

  4. Handoff

    04

    Passes the request to staff when needed.

Frequently asked questions

Can the AI support customers 24/7?＋

It can be set up to run continuously, depending on your infrastructure and integrated systems.

Can the AI look up orders?＋

Yes, if your order management system provides an API or a suitable way to access data.

Can conversations be handed to staff?＋

Yes. Naventic can set up a handoff process based on your requirements and the integrated platform's capabilities.

Deliver a better customer support experience

Integrate an AI Agent into your support process to take in and handle requests more effectively.

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