AI E-commerce Agent – An AI sales assistant for e-commerce websites

1. 1

   Find products by need

   Shoppers describe what they need in plain language; the Agent finds the matching products in your catalogue.

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   When the details are not enough to choose, the Agent asks rather than guesses.

2. 2

   Compare products

   Lines up price, size, material, features or any attribute held in your data so shoppers can see how the options differ.

3. 3

   Check price and stock

   Looks up selling price, variants, colours and availability from the connected systems.

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   Limits & controls: The Agent does not promise availability when the stock data has not been updated.

4. 4

   Support the cart and the order

   Prepares the products, quantities and delivery details.

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   Limits & controls: Shoppers always review and confirm before the Agent creates an order.

5. 5

   Guide the payment step

   Presents the valid payment methods or sends the shopper to the checkout step on your website.

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   Limits & controls: The Agent does not collect card details through the conversation.

6. 6

   Look up orders and shipping

   Once the details check out, the Agent retrieves the order status from your system and explains the next steps.

7. 7

   Take in return requests

   Explains the policy, collects the information needed and passes the request to the team in charge when approval is required.

8. 8

   Record demand for the administrator

   Summarises the products asked about most, the questions left unanswered and the cases that need a member of staff.

1. 01Survey the buying journey
2. 02Standardise the product data
3. 03Design the Agent flow
4. 04Connect and test
5. 05Hand over and monitor

The design step sets out exactly when the Agent advises, when it may touch the cart, when it must ask for confirmation and when it hands over to staff.

• Fashion

  Find products by style, size and colour.

• Cosmetics

  Explain product characteristics and use from approved information.

• Electronics

  Compare specifications, versions and accessories.

• Furniture

  Find products by size, material and budget.

• Industrial equipment

  Look up part codes and specifications, and request quotes.

• Wholesale & distribution

  Look up the catalogue, purchase terms and bulk requests.

From finding a product to placing an order

This is an illustrative scenario, not a real product, price or order result.

What does the business get out of the conversation?

Personal details and purchase history are collected, stored and used for the purposes disclosed to the customer; administrators only see the data their role allows.

How is it different from AI Chatbot and AI Sales Agent?

All three run on the same platform. An online store does not need three separate chatbots — Naventic builds one assistant with the right capabilities.

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Frequently asked questions