AI Internal Agent – A knowledge assistant that supports your staff at work

1. 1

   Search documents and answer with sources

   Staff ask about processes, policies, forms or how to do their work without having to remember file names. The AI finds information in the documents each user is allowed to see and provides the source so it can be checked.

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   Limits & controls: If it finds no document in force, or several conflicting versions, the AI says so clearly instead of stating a rule of its own.

2. 2

   Permissions by account and department

   The system authenticates the user and checks access rights before retrieving data. Staff only see information matching the role and permissions your business has set.

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   General guidance documents, for example, can be shared widely, while HR records, payroll data, contracts or customer information need tight limits.

   Limits & controls: Security has to be enforced at the data retrieval layer, not simply by asking the AI to keep things confidential.

3. 3

   Support onboarding and internal training

   New hires ask about ways of working, the tools in use, administrative procedures and training material. The AI guides them step by step and points to the official source.

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   Limits & controls: Anything that needs confirmation from HR or a manager is still routed to the person in charge.

4. 4

   Help create work requests

   The AI helps staff prepare IT tickets, equipment requests, purchase proposals or administrative support requests.

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   Once the user confirms, the system creates the ticket, routes it to the right team and tracks its status.

5. 5

   Administer and update the knowledge base

   Administrators add documents, mark the version in force, configure permissions and track the questions that have no reliable answer yet.

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   That tells your business which areas of knowledge to update, instead of adding documents on instinct.

1. 01The employee signs in
2. 02The system checks their permissions
3. 03The AI searches the sources they may see
4. 04It answers with sources or helps create a request
5. 05It routes to the person in charge
6. 06The status is recorded

The scope of documents and access rights is set by your business and can be adjusted per department.

Other solutions

• AI HR AgentAnswer policy questions, guide new hires and take in HR requests
• AI Finance & Accounting AgentRead documents, match invoices, track payables and prepare reports
• AI Procurement AgentTake in purchase requests, consolidate quotes and track approvals
• AI IT Helpdesk AgentGuide basic troubleshooting, create tickets and route them to the right IT team
• AI Document AgentFind, read, summarise, compare and extract information from internal documents
• AI Chatbot for businessUnderstands questions, searches your data and advises customers automatically

Frequently asked questions